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Business Development Center Manager

The Lokey Automotive Group is a busy automotive group of dealerships located in Clearwater, FL and have an excellent opportunity for a Service Business Development Center Manager to join our team. The BDC Manager contributes to the success of the dealership by supporting the service departments through the activities of the call center. This position will be responsible for generating service appointments with customers that contact Lokey Automotive via the internet and phone to service their vehicle.

We are looking for a manager who delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner.  This position utilizes lead management tools and follows established processes; compiles all necessary reports, forms and other documentation on a timely basis; demonstrates proficiency in product knowledge and offerings and performs other job-related duties as assigned.  

Job Requirements

Applicants must be at least 18 years old and have a valid driver's license, along with: 

  • Automotive Dealership Experience with Internet/BDC/Sales
  • Must be organized and motivated to create and build up the BDC Department.
  • Excellent verbal/written communication, strong negotiation & presentation skills.
  • Commitment to Exceptional Customer Service
  • Ability to work independently and as part of a team in a fast paced environment.
  • Ability to work in call center environment.
  • Computer software experience with MS Office Suite of products and eLead CRM.
  • Strong customer service orientation essential for success.
  • Call center management experience desirable.
  • Professional Appearance and Demeanor
  • Ability to read and comprehend rules, regulations, policies and procedures.
  • Ability to understand manufacturer's specifications
  • Supports business by meeting goals established by dealership management by providing the customer with excellent service and responsive follow up.
  • Able to communicate persuasively with customers to set and confirm appointments for both sales and service departments as required.

We offer a comprehensive benefit package, including medical, dental, 401k paid vacation, and a competitive compensation package.   Selected candidate must be available to work extended hours and weekends as necessary.  This position will be located at our Clearwater location.  Please email your resume for consideration.

Apply for Position

Contact

Lokey Subaru of Port Richey

11613 U.S. Highway 19 N
Directions Port Richey, FL 34668

  • Sales: (888) 457-7917
  • Service: (888) 457-7957
  • Parts: (888) 457-7930

Hours

  • Monday 9:00am - 8:00pm
  • Tuesday 9:00am - 8:00pm
  • Wednesday 9:00am - 8:00pm
  • Thursday 9:00am - 8:00pm
  • Friday 9:00am - 8:00pm
  • Saturday 9:00am - 6:00pm
  • Sunday 11:00pm - 5:00pm